25 CABOT SQUARE CANARY WHARF, E14 4QZ
(+44) 20 4511 8573
Wedding or engagement ring is a purchase of a lifetime, therefore we want to assure that you receive the top quality product with a satisfying guarantee. Lifetime warranty applies to all MD DIAMONDS jewellery, because we are confident about our products. In case of any manufacturer’s defect, MD DIAMONDS will examine the product and will gladly repair it for you. Please refer to our return policy for more details
You can also clean your ring at home safely after every 2 months but annual professional service is still required after every 1 year. A guide below will help you how to clean engagement ring at home.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Maintenance, repair, sizing or other service performed by someone other than MD DIAMONDS will void your Manufacturer Warranty.
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