Your nearest Showroom

25 CABOT SQUARE
CANARY WHARF,
E14 4QZ

(+44) 20 4511 8573

Returns Policy

OUR PRODUCTS

  • Each piece of MD DIAMOND AND JEWELLERS is made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewellery purchase and thank you in advance for your patience
  • Because all our products are handmade in the UK in limited batches, we don’t always hold stock of every item. If the jewellery piece you would like to order is not currently in stock, you will be informed by email and orders take between 3-4 working weeks to complete. We will update you of the expected delivery time with your confirmation email. If you have any queries, or are in an exceptional hurry please email the team on info@mddiamondsandjewellers.co.uk and we will do our best to help you.

REFUNDS AND EXCHANGES:

  • In the unlikely event that you are unhappy with your order please don’t hesitate to contact us.
  • If you wish to return goods (excluding bespoke products) within 15 days of receiving your order, we will gladly arrange refund for you without charge. We do kindly ask that you cover the shipping charge when returning the ring to us.
  • To be eligible for a refund, the customer must inform us by email, and initiate the return within 5 days and must return it within 10 days of notifying us. Therefore, the item must be returned no later than 15 days after the delivery date, in its unworn and original condition without any damage, and with all accompanying documents and materials.
  • Once we received returned, our Quality Assurance department will review the returned item(s). Items that show signs of wear or have been altered, resized (by a jeweller other than MD DIAMONDS), or damaged, are unable to be returned.
  • Items should be returned in their original packaging to ensure they are adequately protected in transit.
  • As a consumer, you have legal rights in relation to products that are faulty. These legal rights are not affected by the returns policy or the terms and conditions of sale.
  • To initiate the refund process, please contact your consultant or email us on info@mddiamondsandjewellers.co.uk quoting your order number.
  • Upon receipt of items, the PayPal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges. We will process your refund within 7 DAYS of receipt. Your credit card company may take 4-7 working days to credit your account.

MAKING AN EXCHANGE:

  • If you wish to make an exchange for a different ring within 30 days of receiving your order, we will gladly arrange this for you without charge. We do kindly ask that you cover the shipping charge when returning the ring to us.
  • It is also possible to make an exchange after the 30-day period after receiving your order. Re-stocking fees will apply as follows:
  • If your ring is from our pre-designed collection range: £300 re-stocking fee if you keep the same diamond.
  • If your ring is from our pre-designed collection range: £400 re-stocking fee if the diamond is changed

NON-REFUNDABLE ITEMS:

  • In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
  • Individual diamonds or gemstones of greater then £10,000 sold loose or unset may differ from standard policy.
  • In any case where our standard return policy does not apply, your consultant will inform you of this in advance of you making your purchase.
  • Improperly packaged returns will be refused upon receipt. Returns with missing paperwork (including the GIA report) or product(s) will not be processed.
  • If you return your order and exchange it for an another ring, the second ring is non-returnable (unless the reason for returning is a manufacturing issue).
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