25 CABOT SQUARE CANARY WHARF, E14 4QZ
(+44) 20 4511 8573
All of our orders are delivered via Royal Mail Next Day Delivery (by 1 pm) service. Please note that orders outside the UK may incur an additional delivery charge. All of our parcels require a signature at the delivery address and are fully insured up until the point that they are signed for. If your item has not been signed for, it will be returned to your local sorting office, which you can collect with some form of identification.
As a made-to-order company, most of our products are subject to a manufacturing time. This is normally between 2-3 working weeks, and 3-4 working weeks if your item is bespoke. We do this in order to pass on the savings directly to you by only making orders when they are required.
Once your design has been made, it will be ready for dispatch. We will email you a Royal Mail tracking code once it has been dispatched, which you can use to track here via Royal Mail: https://www.royalmail.com/track-your-item
Please note that Royal Mail may not deliver on a Saturday if an order has been dispatched on Friday. In this case, it would be delivered usually on Monday. For more information you can read about their service here:
If you need something sooner, you could either check our sale products which can be delivered within 3-4 working days, or you could request an urgent order by getting in contact with us over email to firstname.lastname@example.org or call us on our phone number.
You can find out more about the status of your order if you contact us roughly 2 weeks after your order was placed (3 weeks if your order is bespoke). You can track the status of your order by checking the tracking code we sent you. If not, you can send us an email at email@example.com and we'll be happy to give you an update.
If you would like your delivery address to be different from your billing address, we will need the following additional documents:
Yes, we do. Customers from the Channel Island are eligible for tax free, however, orders must be placed by phone. Please contact our Sales Advisors at (+44) 20 4511 8573
Value Added Tax (VAT) is applicable for all orders placed on this website. All the products displayed on the website are inclusive of VAT. The VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. However, orders from MD Diamonds And Jewellers are ineligible for the VAT Retail Export Scheme because MD Diamonds And Jewellers is an Internet-based mail-order company and is not eligible to participate.
VAT (Value Added Tax) is collected for all the shipments within the European Union. If you are located outside of the EU territory or countries which are exempt of VAT, simply get in touch with our Customer Care Team on (+44) 20 4511 8573 and they will help you make your purchase over the telephone.
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